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Refund Policy — EVBEZ India
This Refund Policy describes how EVBEZ India reviews refund requests for charging sessions, bookings, products, and eligible services.
Charging-session refunds
If a charging session is interrupted because of an EVBEZ network or equipment issue, you may request a review through the app or by contacting support. Any approved refund will be assessed using the session records, including energy delivered, time, station status, and applicable charges.
Non-refundable charges
Charges for electricity already delivered, applicable taxes, parking, idle time, misuse, vehicle incompatibility, or third-party site fees may not be refundable unless required by law or a specific service term.
Products and services
Refund eligibility for chargers, accessories, installation services, or other purchases will depend on the terms shared at checkout, the condition of the product, and whether dispatch or service delivery has started. Any approved refund may be reduced by applicable shipping, collection, inspection, installation, or service costs.
Refund timing
Once approved, refunds are issued to the original payment method where possible. Processing times can vary depending on your bank, payment provider, and the payment method used.
Requesting a refund
For a refund review, contact EVBEZ India at info@evbez.com with your account details and the relevant session, booking, or order information. We may ask for additional details to process your request.